When you spend more time cleaning up spreadsheets than actually talking to customers, that’s the sign. For us, the breaking point was when two people followed up with the same client because our sheet didn’t sync properly. Total embarrassment. We moved to a Google-based CRM after reading this https://nethunt.com/blog/google-crm/ and it honestly felt like switching from a flip phone to a smartphone. Everything’s just smoother and connected now.

Funny how tools we think save time can start slowing us down once the business scales. I’ve seen small teams get stuck for months trying to “fix” their old systems instead of moving on. It’s like patching an old bike tire every week instead of just buying a new one — works for a while, but eventually, you’re just delaying progress.